Shift Lead

We are seeking a Shift Lead to join our EPIC team!
As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!
Some of your responsibilities will include:
Customer Service/Front Desk Activities:
Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
Answer phones in a friendly manner and assist callers with a variety of questions.
Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guest.
Respond to member questions and concerns in a timely and professional manner.
Member Accounts:
Utilize company computer system to assist with new memberships, membership cards, change of address and billing or payment questions.
Handle sensitive and confidential member information and agreements.
Club Cleanliness:
Go above and beyond to keep the front desk area and lobby clean and orderly.
Regular facility cleaning and upkeep such as mopping, trash removal, cleaning windows and mirrors, and re-racking weights.
Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guest.
Regular cleaning of all exercise equipment and tanning beds.
Regular restroom and shower area cleaning and stocking.
Supervisory Responsibilities:
Overall operation of the club in conjunction with the Club General Manager and the Assistant Manager, and in the absence of the Club General Manager and Assistant Manager, ensuring positive operational results, assigning and directing work, leading by example, training and development, addressing complaints and resolving problems.
Must be 18 years of age or older.
Punctuality and reliability is a must.
Customer service experience required.
Previous supervisory experience required.
Physical Demands:
Continual standing and walking during your shift.
Continual talking to members and potential members in person and on the phone during your shift.
Must be able to lift 45 pounds.
What we offer:
Great growth opportunities - we are a dynamic and growing company!
Medical, Dental and Vision insurance benefits.
A generous paid time off policy.
FREE Black Card Membership!

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